Registration and login on GST e-invoice portal: FAQs

Ans. There are two modes/methods of e-invoice generation.

Q.2 What are the access mechanism for the e-invoicing system?

Ans. There are two access mechanism for e-invoicing system.

Q.3 How to know the enablement of e-invoicing system for my Company?

Ans. There is an option in the https://einvoice1.gst.gov.in portal under search menu as ‘Status of Tax Payer’. Select and enter the GSTIN and see the enablement status for the entered tax payer.

Q.4 My company aggregate turnover is more than Rs 500.00 Crores, but I have not been enabled. How to get enabled?

Ans. There is an option in the https://einvoice1.gst.gov.in portal under registration menu as ‘e-Invoice Enablement’. Select and enter the any GSTIN of the company and get the OTP authenticated and enter the turnover with related financial year and submit. You are enabled for the e-invoicing and login and register. If you want sandbox access, you can try on the sandbox after one day.

Registration and login on GST e-invoice portal

Q.5 My company aggregate turnover is less than Rs 500.00 Crores, but I have been enabled. How to get disabled?

Ans. Please call the GST helpdesk and raise the grievance and it will be verified and action will be taken in few days.

WEB REGISTRATION

Q.1 What is the common portal for reporting invoices and obtain IRN/QR Code?

Ans. The common portal for generation of e-invoice is https://einvoice1.gst.gov.in

Q.2 Will businesses now be required to generate e-invoices on e-invoice portal?

Ans. Businesses will continue to issue invoices as they are doing now. Necessary changes on account of e-invoicing requirement (i.e. to enable reporting of invoices to IRP and obtain IRN), will be made by ERP/Accounting and Billing Software providers in their respective software. They need to get the updated version having this facility.

Q.3 How do I know the status of enablement of my GSTIN for generation of IRN?

Ans.

Q.4 I have already registered in GST Portal. Whether I need to register again on the E-invoice system Portal?

Ans. Yes. All the registered users under GST who wish to generate IRN need to register on E-invoice system separately using his GSTIN. Once GSTIN is entered, the system sends an OTP to his registered mobile number registered with GST Portal and after authenticating the same, the system enables him to generate his/her username and password for the E-invoice system. After generation of username and password of his/her choice, he/she may proceed to make entries to generate IRN.

Q.5 I have already registered in EWB Portal. Whether I need to register again on the E-invoice Portal?

Ans. No, Users who are already registered on the e-way bill portal need not to again register on the e-invoice system. User can use EWB login credentials to login at e-invoice system.

Q.6 Whenever I am trying to register, the system is saying you have already registered, how should I proceed?

Ans. This is indicating that you (your GSTIN) have already registered on the E-invoice system or e-way bill system and have created your username and password on the e-way bill or e-invoice system. Please use these credentials to log into the e-invoice system. If you have forgotten username or password, then please use the ‘Forgot Username’ or ‘Forgot Password’ facility provided on the portal to recollect your username or create new password accordingly.

Q.7 Whenever I am trying to register, the system is saying there is no contact (Mobile) number with this GSTIN in GST Common Portal, how should I resolve this issue?

Ans. This is indicating that e-invoice system is unable to get the contact details (mobile number of email address) for your GSTIN from the GST Common Portal (www.gst.gov.in). Please contact GST helpdesk 1800-103-4786 or lodge your grievance at https://selfservice.gstsystem.in/

Q.8 Whenever, I’m trying to register with my GSTIN, the system is saying ‘Invalid GSTIN’ or the details for this GSTIN are not available in GST Common Portal. How should I resolve this issue?

Ans. This is indicating that the GSTIN entered by you is wrong or your GSTIN details are not available in the GST Common Portal. Please check the GSTIN entered or go to the GST portal (www.gst.gov.in) and check the details of your GSTIN under ‘Search Taxpayer’ tab.

Q.9 Whenever I am trying to register, the system is showing wrong address or mobile number. How should I resolve this issue?

Ans. This is indicating that you might have updated your business registration details in the GST Common Portal recently. Please ‘Update from Common Portal’, to pull the latest data from the GST Common Portal. If even after this action, wrong data is displaying, kindly update the details in GST common portal through amendment process.

Q.10 Who all can register at e-invoice system and can generate IRN?

Ans. The taxpayers having specified turnover and fulfilling other conditions of the notifications may register at e-invoice system and generate IRN.

In case any taxpayer, having the requirement to do e-invoicing but not enabled on the e-invoice portal, a facility is provided whereby they can make an online declaration regarding turnover and request for enabling on the portal, for the required GSTIN.

Q.11 Will it be possible to allow invoices that are registered on invoice registration system/portal to be downloaded and/or saved?

Ans. Yes. The IRP after registering the invoice, will share a digitally signed e-invoice for record of the supplier. You can download the invoice for further use and action.

WEB LOGIN

Q.1 Whenever, I am trying to login the system says ‘Invalid Login…Please check your username and password’. How should I resolve this issue?

Ans. This is indicating that you are trying to login to the E-invoice system with incorrect username and password. Please check the username and password being used to login to the system. If you have forgotten the username or password, then please use the ‘Forgot Username’ or ‘Forgot Password’ facility provided on the portal to recollect your username or create new password accordingly.

Q.2 Whenever, I am trying to login the system says ‘Your account has been frozen’. How should I resolve this issue?

Ans. This is indicating that your account has been frozen because you might have cancelled your registration or your GSTIN has been de-activated in the GST Common Portal. Please visit the GST Common Portal (www.gst.gov.in) to find the status of your GSTIN under ‘Search Taxpayer’ tab. In case you are able to log in on GST portal but not log on E-invoice portal, please lodge your grievance at https://selfservice.gstsystem.in/

Q.3 Whenever, I am trying to login the system says ‘your account has been blocked…Pl try after 5 minutes. How should I resolve this issue?

Ans. This is indicating that you had tried to login to the E-invoice system with incorrect username and password for more than 5 times. Hence, the system has blocked your account for security reasons and it will be unblocked after 5 minutes.

Q.4 What should I do, if I do not remember my username and password?

Ans. If you have forgotten the username or password, then use the ‘Forgot Username’ or ‘Forgot Password’ facility provided on the portal to recollect your username or create new password accordingly. The user needs to enter some details after authenticating the same via an OTP, then, user will be provided with the username and password.

Q.5 Whenever, I am trying to login the system says “Enrolled Transporter cannot login”. How should I resolve this issue?

Ans. If you have registered as Enrolled Transporter in e-Waybill system then you cannot use your credentials to login to e-Invoice portal. You should be GST registered to login to e-Invoice portal.

Q.6 I am Enrolled transporter but I am also GST Registered and both my Trans Id and GST are same. Then, how should I login to e-Invoice portal?

Ans. In such cases, firstly login to e-Waybill portal and goto Update ->’Reg.Details with GSTIN’ and update your status from Enrolled transporter to GST registered taxpayer. Now , you will be able to login to e-Invoice Portal

GENERATION OF IRN

Q.1 What is Invoice Reference Number (IRN)?

Ans. The Invoice Reference Number (IRN) is a unique number (also known as hash) generated by the e-invoice system using a hash generation algorithm. For every document viz., an invoice or debit or credit note to be submitted on the e-invoice system, a unique 64-character Invoice Reference Number (IRN) shall be generated which is based on the computation of hash of GSTIN of supplier of document (invoice or credit note etc.), Year, Document type and Document number. This shall be unique to each invoice and hence will be the unique identity for each invoice for the entire financial year in the entire GST System for a taxpayer.

Q.2 How do I generate IRN?

Ans. There are two modes for generation of IRN